Business Plan for a Restaurant: Skittles
OVERVIEW
Skittles is a variety entertainment and dining establishment located in Washington,
D.C. . Our mission is to provide our patrons with a unique blend of live entertainment
while delivering a top quality dining experience. We will do this by emphasizing service
excellence and the highest level of performance in all aspects of our operations and
services. Our prominent services include live entertainment, ranging in form from comedy
to jazz performances to poetry recitals and others. We also offer lunch, dinner, drinks
and dancing to our customers.
The restaurant is operated by its several partners who have an equal share in
ownership. The partners are Tracy Jackson, James Johnson, Sonja Dawkins, Kevin Brown and
Steffi Carr. The restaurant is ideally located on the D.C. waterfront. There it will be
easily accessible to a large cross section of consumers and make it possible to provide
patrons with a safe and controlled environment.
Our establishment brings a relatively new concept to the Districts restaurant
industry. What we provide is an everchanging mix of live entertainment to customers while
serving all of their drinking and dining needs as well. We are somewhat of a one stop,
night on the town, in that we provide not only the drinking and dining needs of person
going out but we also provide, in the same location and depending on the night,
everything from dancing to live music performances to
a night of comedy entertainment. Because of its uniqueness to the marketplace in D.C.,
Skittles has an excellent opportunity to establish itself and become a force in the
restaurant/entertainment community in the District. This is partly because of the limited
direct competition the company has to face. Although direct competition is limited, there
are several establishments which we feel will pose competition to us in the market. They
include Blues Alley, Hogates, H.I. Ribsters, Phillips, Gang Plank, The Wharf, and Club
721.
Despite the threats which the competition poses to the restaurant, we are still very
confident in the ability of this concept and restaurant to thrive and succeed in the
District.
SITUATION ANALYSIS
We, the owners of Skittles, are very enthusiastic about our chances of success with
this new and exciting restaurant concept. Our enthusiasm was bolstered even more by what
was revealed to us after performing a situation analysis for the company. The analysis
showed that as a company, our strengths and the opportunities that exist, far outweigh
our weaknesses and the threats we perceive ourselves having to face. This indicates to us
that with hard work and a total team commitment, Skittles will be a definite success. As
for the particulars that were revealed through the analysis they are as follows.
First, the businesses internal strengths include the location of the restaurant,
because of its convenient access to all the residents in the Metro Area. Another strength
is the room for growth that we have as a company, because without it the company would
reach its maximum potential in a relatively short time and then have no where to go but
down. Also we have a strength in our prices which, for the services and the variety of
entertainment we provide, are better than favorable when compared with the competitions
prices. Finally, our internal strengths include the variety which we provide for our
customers, both in the services and in the entertainment which we deliver.
Next, there are the internal weaknesses that we have as a business and they include,
first our inexperience with being managers and operators of a business as well as the
inexperience in dealing with the real world, unforeseen problems that are bound to arise
with a new business. Secondly, there is the fact that as of yet we don't have an
established customer base to rely on. Also, we also don't have a loyal market of
consumers whom we can depend on even during the most difficult economic periods. Finally,
there is the fact that we don't have the established reputation for service and
excellence that some of our competitors may have with the consumers in the area.
Next, the situation analysis turned to the external factors that would be affecting
our establishment. These factors include both our opportunities and the threats that we
will have to face. First, there were the opportunities which include, the economic
situation in the district which has the mayor and other prominent officials
encouraging and supporting the formation of new businesses in the District in hopes of
creating more revenue for the city. This is an opportunity because with the cooperation
from the city and the powers that be, it will be less difficult to deal with all of the
red tape and bureaucracy one has to go through when starting a business. Secondly, there
the opportunity to become a tourist attraction, because we are located in the nations
capitol which receives millions of visitors on a yearly basis. By becoming a city hot
spot, it would enhance our reputation not only with the local residents but nation wide
as well. It would increase our business revenue drastically if we could become one of the
"must see" places for visitors to the capitol. The second opportunity has a direct
relationship with the third and final opportunity which is to franchise and branch out.
If we are successful in becoming a tourist attraction, that would open up markets for us
all over the country in places where people don't have but want the services and
entertainment concept which we provide to our customers.
The final segment covered in our analysis was the threats we perceived ourselves
having to deal with. They include, first the many hassles and the bureaucracy we would
have to deal with, such as obtaining the proper licenses, zoning and building permits and
meeting the required health, building and safety codes and regulations. Secondly, there
is the threat posed by the slow economy we are currently faced with. It is causing more
people to opt to stay at home rather than going out. Finally there is the threat posed by
the competition in the District for disposable income. Because D.C. is the U.S. Capitol,
there are many establishments which provide a variety of things to do for the consumer
which will make attracting those disposable dollars all the more difficult for a new
business.
Over the coming year, it will be our goal to build on the strengths that we posses and
to take full and complete advantage of the opportunities that exist for Skittles in the
D.C. market. We also plan, to the best of our ability, to overcome the threats which
await us and to eliminate as many, if not all, of our internal weaknesses. This will be
achieved through strong management leadership, dedication to the company and careful
decision making and planning on the part of Skittles owners and all of our employees.
ORGANIZATION OBJECTIVES
Since we are a new organization , there are many marketing objectives that we have yet
to achieve and which we will strive to accomplish within the next year of business. Three
of the more prominent objectives we have include first, establishing and maintaining a
high level of customer loyalty and a large loyal market base in the D.C. metro area.
Secondly, we seek to eliminate all of our internal weaknesses. Third and most
importantly, we want to provide our customers with the most outstanding and superior
quality of service found anywhere.
As a new business, we are faced with the task of having to find a place for
ourselves in the market among consumers. We can best make a place for ourselves by
establishing a large , loyal base of consumers. We plan to achieve this objective by
providing patrons with an experience like no other and by delivering top quality
entertainment. We will be able to determine if the objective has been achieved by
monitoring the increase or decrease in the level of regular repeat customers over the
next year.
Our second objective is one in which we have a great deal of concern. It is to
eliminate our internal weaknesses. While we are concerned, we feel most confident about
getting it achieved. This is because internal weaknesses are those which we have the most
ability to influence and change. Currently our internal weaknesses include inexperience
in management and a lack of a loyal customer base, to name a few. We will determine if
the objective has been reached by performing a second situation analysis at the end of
the year and comparing it with our current analysis.
The third objective we have is probably the one most essential to determining our
future in the marketplace. It is to provide our customers with the most outstanding
quality of service found anywhere. By achieving this objective we will have little
problem with achieving our first objective of developing a loyal customer base. This is
because if we deliver a high quality of service excellence to our patrons, they will only
naturally think highly of us and want return to our establishment. Also, by delivering
outstanding quality in all aspects of the company, it will help to develop a positive
reputation in the eyes of the consumers which will lead to more business for the
restaurant which will in turn lead to more profits for the business. We will determine if
the objective has been accomplished by getting feedback from customers after they've had
the Skittles experience. Surveys will be taken randomly throughout the year to determine
if service and overall quality is being maintained, improving, or getting worse.
In any event we feel the achievement of these goals are essential to our remaining a
viable venture in the marketplace and we plan to do everything within our powers to make
certain that they are achieved.
PERCEPTION OF GOODS
Skittles target market will find the restaurant to be ideal for their dining and
entertainment pleasure. This is because our services as well as our marketing are geared
towards attracting and satisfying the wants and needs of our target market. Through our
reasearch, we have found that our target demographics enjoy jazz, live music, and comedy,
as well as full course dining when going out. By inquiring of the specific target market
demographics, we have determineed exactly what they want in terms of entertainment and
dining. As a result, we have focused our endeavors to meet those needs.
HOW IS USP MANIFESTED?
The unique selling position of Skittles will be manifested by our ability to provide a
variety of live entertainment forms. It will further be manifested in our ability to
provide for our customers, dining excellence as well as fun and excitement, all in the
same location. In addition, our ability to cater not only to those looking for live
entertainment fun but also those who wish to use our establishment for business purposes
as well as other private functions will add to creating a distinct U.S.P. for Skittles.
BRAND NAME DISCUSSION
Skittles was chosen as the name of our establishment because the word skittles has now
become synonymous with a variety of flavors. This is, we feel the most appropriate name
to describe what it is that we have to offer our consumers in terms of goods and
services, a wide variety. In the entertainment, as well as in the dining options and the
overall concept of our business, ,Skittles the restaurant much like Skittles the candy,
will provide a rainbow of variety and flavors to its customers.
ADVERTISING OVERALL PLAN
Skittles overall campaign will utilize several mediums and techniques in order to get the
publics awareness of our existence up. The mediums we plan to utilize include flyers,
posters, billboards and newspapers. The advertising campaign will be somewhat aggressive
in its approach because we are a new entity trying to create a niche for ourselves in a
very competitve environment. The advertisements will be targeted to appeal to the wantrs
and sensibilities of our specific target market. We will accomplish this by focusing the
ads on the entertainment and the variety aspects of our restaurant. Likewise, we will
convey through our ads a sense of the atmosphere and ambiance which exists at Skittles.
The ads will be run in major papersd tri-weekly, while billboards, posters and metro ads
will be continuos in their display. We will make use of free passes for entertainment and
meal discount coupons as well. As with any product , we are hoping that word of mouth
will also help in establishing the reputation of Skittles as a great place for
entertainment and dinning.
DISCUSSION OF SUPPLY TO RESTAURANT
The supply of Skittles' food and beverages will be handled through a combination of
several wholesale and retail suppliers. For our beef, pork, lamb and veal supply we will
utilize the National Beef and Provision Co. of Baltimore MD. The prince Wm Co. Poultry
and Egg Company will provide our needs in those areas. Our seafood will be acquired fresh
from the D.C. Wharf. Finally, our liquor and alcoholic beverages will be providerd by two
suppliers. The F Wine Specialists will supply our wine needs while the International
Distribution Corportion will supply all of our other alcohic beverages and the Pepsi
Bottling Co. will supply our Fountain Sodas/beverages.
To insure for our customers, the freshest food posible. Our meats, seafood, poultry and
vegatables will be ordered weekly. To add, because all of our suppliers are in the D.C.
area and in such close proximity, we will receive our supplies by way of refrigerated
trucks. Again with the furthest supplier being in Baltimore, we are assured that our
oders will be delivered within 24 hours of the reciept by the suppliers.
Segmentation
The Washington, D.C. market is the 6th largest MSA market according to the Office of
Management and Budget. With a consumer market population of over 4 million people
Washington,D.C offers a wide, diversive ethnic make-up of Whites,Black,Asians,Hispanics
and Other ethnic groups, with the White and Black Populations being the majority.
Furthermore the Washington D.C. market has an effective buying income of over 88 million
dollars, and had retail sales in excess of 31million. (SRDS August 1993)
Young adults Adults Middle Aged Seniors
18-24 25-34 35-49 50+
Racial Diversity: High degree and Some
degree and Very small degree Extremely
small degree
highly intergrated
some intergration and seperated
and secluded.
Maritial Status High degree of
Some degree of singles Medium degree of married High degree og
married
Single individuals
Some degree of married some divorced and singled some
divorced and widowed
Attitude towards Service Speed and Professionalism Value required,
honesty extremly patient, avoid Expects Respect, and
Honesty
are k y aspectts
professionalism demanded extra cost and Personable receives
discounts.
The above segmentation chart shows the age divison of adults in Washington, D.C. The
base selected for this chart is the Age of the Consumer Market Population of
Washington,D.C. The reason we chose age as our base is because it is the easiest way to
divide and segment a consumer population. Furthermore the base starts at age 18 because
Skittles will provide adult entertainment and will be serving alcholic beverages.
We chose Racial Diversity, Maritial Status and Attitudes toward Service as our
descriptors because Skittles will cater to a cornicopia of people with a high degree of
ethnic diversity; married, single and divorced individuals as well as different attitudes
and perceptions towards service. In doing so we noticed that there was a some degree of
disparity among the Young Adults and Adults; within the descriptor of Maritial Status;
generally the Young Adults were single, because many of them were either still in school
or recent graduates.While the Adults were recent newlyweds and some still single. With
the Middle Aged having a high degree of people being married and some divorcees. Finally
the Seniors had a extremly high degree of married couples with some being widowed.
Within the descriptor of Racial Diversity there were some differences.There is a high
degree of Racial Diversity and intergration within the younger ages that gradually
decreases as the adults get older. Also since Washington ,D,C. has such highly
diversified communities ranging from Whites, Blacks, Hispanics,Asians, and others it
would be ideal to offer a resturant that would and could cater to all people regardless
of their ethnic orgin.
PERSONAL SELLING MESSAGE
Skittles servers will be trained to provide customers with both quality service and
congeniality. To ensure that our employees are both courteous and respectful when dealing
with customers, we will establish an incentive program for our employees which will be
based on customer responses toward the service they receive. Ideally, the interaction of
a Skittles server and a customer should be similar to the following dialogue:
Server: Good evening, my name is Jacque and I'll be your waiter for this evening.
Would you care for any appetizers or Drinks at this time?
Cust.: No thank you, we're not quite ready to order yet so could you give us a
few minutes please.
Server: Certainly. (returns shortly) Are you ready to order now?
Cust.: Yes, we are ready to order.
Server: May I recommend our specials.
Cust.: Thank you, but we would like to order ...
Server: Would you like anything to drink?
Cust.: We'll have ...
Server: O.K. I'll be right back with your drinks.(returns) Here are your drinks and
your dinner will be ready shortly. (leaves and returns w/ food) Here is your
dinner, I hope you enjoy it. If there is anything that I can get you please let
me know.
Cust.: Thank You.
The server will then check regularly to see if everything is fine with the customers and
after they are finished with their meals, he will again check with them.
Server: Would you like any dessert or is there anything else that I can do for you?
Cust.: No thank you, we are ready for the bill please.
Server: Of course.
The server then will deliver through our computerized billing process, the bill to the
customer.
|